F.A.Q.

Frequently Asked Questions (FAQ)

Welcome to the Twice the Tees FAQ page! We’ve compiled the most common questions to help make your shopping experience as smooth as possible. If you don’t find the answer here, feel free to reach out to us directly!

1. What is Twice the Tees?

Twice the Tees is your go-to online shop for custom apparel, specializing in high-quality, direct-to-garment printed T-shirts and other clothing. We offer a wide variety of designs covering everything from pop culture, movies, TV shows, and video games to sports, humor, and politics. You can also personalize your items with your own designs and text!

2. How do I place an order?

To place an order, simply:

1. Browse our collection and select your favorite designs.
2. Choose your preferred size, color, and quantity.
3. Customize your item (optional).
4. Add it to your cart and proceed to checkout.
5. Enter your shipping and payment details to complete your purchase.

3. Can I customize my T-shirt?

Yes! We offer full customization options. You can add text or upload your own designs to make your T-shirt truly one-of-a-kind. Simply choose the “Customize” option when selecting your product and follow the prompts.

4. What sizes are available?

We offer a wide range of sizes from Small to 3XL for most of our products. Please refer to our size guide on each product page to ensure the best fit for you.

5. How long will it take for my order to ship?

Order processing takes up to 2 business days. After that, shipping times vary depending on your location. We provide tracking information once your order has shipped, so you can monitor its progress.

6. How much is shipping?

We offer flat-rate shipping! You only pay for shipping on the first item in your order, and all additional items ship for FREE. International shipping rates may vary.

7. How can I track my order?

Once your order has been shipped, we will send you an email with tracking information. You can use this to monitor the progress of your shipment.

8. What if I receive a damaged or misprinted shirt?

We are committed to quality, and if your item is damaged or misprinted, we will replace it at no charge. Simply contact us within 14 days of receiving your order, and we’ll send a replacement.

9. What is your return policy?

We offer a hassle-free return policy for damaged or misprinted items. For returns due to size issues or changes of mind, you will need to return the item to our address, and a $6 restocking fee will apply. For full details, check out our Refund Policy.

10. Do you ship internationally?

Yes, we ship worldwide! International shipping rates will be calculated at checkout based on your location. Delivery times may vary depending on your country.

11. Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery, so we are unable to modify or cancel orders once they’ve been placed. Please double-check your order details before completing your purchase.

12. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Payments are securely processed during checkout.

13. Do you offer gift cards?

Currently, we do not offer gift cards, but you can always buy a T-shirt or product as a gift! Feel free to check out our Shop for unique and customizable options.

14. I have a question that’s not answered here. How can I contact you?

We’re happy to help! Reach out to our customer support team:
📧 Email: twicethetees@gmail.com
📞 Phone: 1-888-418-8999

We’ll get back to you as quickly as possible!